Contact Us

Whether you've spotted something out of date, want to suggest a brand for review, or simply have a question about how we rate new casinos not on GamStop, this is the page to use. We read every message that comes in and aim to reply as quickly as we can.

What we can help with

Non Gamstop Casinos is an independent research and comparison resource, not an operator, so we can't process deposits, withdrawals or account issues on any casino's behalf. What we can do is help with:

• Corrections or updates to information on a casino listed on the site, including bonus terms that may have changed
• Suggestions for casinos not on GamStop we haven't yet covered
• Questions about how we researched and ranked the sites featured here
• General feedback on the site, its content, or how it could be more useful
• Media or partnership enquiries

What to contact the operator about instead

If your query relates to a specific account — a deposit that hasn't landed, a withdrawal delay, a bonus dispute, or verification documents — that has to go through the casino itself. Every operator listed on this site runs its own customer support team, typically reachable via live chat or email from within your account. We don't hold account data and can't intervene in individual transactions, but if a pattern of complaints emerges about an operator we cover, we do take that into account when we revisit our rankings.

Before you get in touch, you might find your answer here

A lot of the questions we receive are already covered elsewhere on the site:

• For a full rundown of rated and reviewed brands, see our non GamStop casinos UK guide
• For background on the site, our approach and our editorial standards, visit About Us
• For support with problem gambling, self-exclusion, or setting your own limits, our Responsible Gambling page has practical steps and options
• For the legal terms governing use of this site, check our Terms and Conditions

A note on affiliate relationships

Non Gamstop Casinos may earn commission when readers click through to a casino and sign up. This funds the research that goes into our reviews but never decides which brands appear or how highly they're rated. If you're contacting us about a possible conflict of interest or want more detail on how a specific listing was assessed, we're happy to explain our reasoning.

Age and eligibility reminder

This site and the casinos it reviews are intended for adults aged 18 and over. If you're contacting us on behalf of someone under 18, or with a concern about underage access to any site we list, please flag it clearly in your message so we can look into it as a priority.

What to include in your message

To help us respond properly the first time, it's worth including:

1. The name of the casino or page your message relates to, if applicable
2. A brief description of the issue, correction or question
3. Any relevant screenshots or links, particularly for reported errors
4. Whether you're happy to be contacted by email for follow-up

We can't guarantee a same-day response to every enquiry, but genuine corrections and licensing concerns are prioritised. Thanks for taking the time to reach out — it's readers flagging things that keep this site accurate.